If you’re unhappy with your order for any reason, please contact us through email and include your order number. We are happy to help in any way we can which includes providing a refund or a replacement. But given the nature of some nail polish pigments, we cannot offer a guarantee or refund after 3 months of the purchase date. Some pigments may eventually fade, and because these are handmade products, you may receive an imperfect bottle with small speckles of pigment. We have done our best to quality control and ensure you don't receive one of these bottles, but it does sometimes happen. We are unable to provide replacements or refunds for products acquired via a destash, or if your package is sent through a forwarder.

Given the nature of the products, we are unable to do refunds/replacements for scented items that are not lost/damaged/stolen during delivery or defective from the manufacturing process.

Once orders leave our hands, we can’t control expected delivery time, delays in shipment time, or any of the other problems encountered through USPS. If your order has tracking information that has not updated in over a week, please let us know. Our standard procedure is to start a trace on the items through USPS and this can take 48 hours to complete. If your order still can’t be found after these 48 hours are over then we will be happy to send you replacements!